01What you are ordering
Stag Quattro™ is a compounded prescription medication. It is not an item you buy and we ship. Nothing is dispensed and nothing ships unless a US-licensed clinician reviews your intake and determines that treatment is appropriate for you.
StagMD is a telehealth platform — not a pharmacy and not a medical practice. Prescriptions are filled and shipped by licensed US pharmacies in our partner network. Compounded medications are not FDA-approved.
02Order review & when you are charged
When you place an order, your card is authorized, not charged. A licensed clinician then reviews your intake.
- If the clinician approves you, the authorization is captured, the prescription is sent to the dispensing pharmacy, and your order enters fulfillment.
- If the clinician does not approve you, the authorization hold is released and you are never charged. You do not need to request it, and nothing ships.
Because the charge happens only after approval, a decline is not a refund — there is no payment to reverse.
03Dispensing & shipping
Once a clinician approves your prescription, it is transmitted to a licensed US pharmacy in our partner network for dispensing. Processing time varies by pharmacy and by the medication prescribed.
- Shipping is included in the price of every plan. There is no separate shipping charge at checkout.
- You receive tracking by email when your order ships.
- Outer packaging is discreet — it does not describe the contents. The medication itself carries the dispensing pharmacy’s label as required by state law, so what arrives may look different from the images on this site.
- Plans renew on the cycle you selected. Refill shipments follow the same review and dispensing path.
04Where we ship
We ship within the United States only. We do not ship internationally, and we do not ship to addresses outside the states and jurisdictions where our clinician network is licensed and our pharmacy partners are authorized to dispense.
The shipping address you enter at checkout determines your state. That address decides which clinician can treat you and whether the pharmacy can dispense to you, so please give the address where you will actually receive the medication.
Telehealth services are available in all 50 US states and the District of Columbia. Asynchronous (online questionnaire) care is available in 44 states; a live consultation with a provider is required before treatment in the District of Columbia, Kansas, Louisiana, Mississippi, New Mexico, Rhode Island and West Virginia. See States served for the full breakdown. If we cannot serve your state, you will be told during the intake and you will not be charged.
05Delays, lost or damaged shipments
If your order has not arrived, arrives damaged, or the tracking has not moved, contact us at info@stagmd.com with your order details. We will work with the dispensing pharmacy and the carrier to resolve it.
Please contact StagMD support rather than the pharmacy directly — we hold your order record and can act on it faster.
06Returns
Dispensed prescription medication cannot be returned. Federal and state law prohibits a pharmacy from accepting the return of a dispensed prescription medication for reuse or resale. For that reason we are unable to accept returns of medication once it has been dispensed and shipped, and we cannot refund medication on the basis of a change of mind.
This is a legal restriction on prescription products, not a StagMD policy choice. If there is a problem with what you received, see section 05 — that is the path we can act on.
07Refunds
- Not approved by a clinician: the authorization hold is released and you are never charged.
- Order lost in transit or damaged on arrival: contact us at info@stagmd.com and we will work with the pharmacy on a resolution.
- Billed after you asked to cancel: if a cancellation request reached us before the cut-off in section 08 and a charge still went through, contact us and we will refund it.
- Change of mind after dispensing: not refundable, for the legal reason set out in section 06.
Where a refund is due, it is issued to the original payment method.
08Renewals & cancellation
Plans renew automatically at the standard plan price ($119 or $179 every 4 weeks, or $449 every 12 weeks) until you cancel. New patients pay an introductory price for the first billing cycle only ($84, $125 or $314). Prices are plus sales tax where your state applies it. Full terms: Terms of Service §07.
Cancellation cut-off: your cancellation request must reach us at least 72 hours before your next billing date. If it arrives inside that window, that cycle will still be charged and the cancellation applies to the following one. There is no cancellation fee.
Cancel at stagmd.com/cancel or email info@stagmd.com. Canceling stops future charges at the end of the current paid period; it does not retroactively refund a cycle that has already been dispensed.
The plan size you enroll in cannot be changed at renewal without a new consultation.
09Contact
Questions about an order, a shipment, a refund or a cancellation: info@stagmd.com.
ECOM84 LLC dba Stag MD · 8 The Green, Ste B, Dover, DE 19901, USA
For medical questions, message your care team through the patient portal. For a medical emergency, call 911 or go to an emergency room.