01How to reach us
Email is the way to reach us, and we read every message.
- Everything — support, billing, privacy requests — info@stagmd.com
- Your clinician and your prescription — message the care team inside your patient portal. They can see your case; we cannot.
Medical questions belong with your clinician, not with us. StagMD handles the store, your account and your billing. Everything clinical — your evaluation, your prescription, your dose — sits with the licensed clinicians and the pharmacy, and is reached through your patient portal. If this is an emergency, call 911.
02Mailing address
ECOM84 LLC dba Stag MD
8 The Green, Ste B
Dover, DE 19901
United States
This is our business address. Do not send medication or medical records here — prescriptions are dispensed and returned through the licensed pharmacy that filled them.
03Reporting a side effect
If you have a bad reaction to a medication prescribed through StagMD, do these in order:
- If it is severe, get medical help first. Call 911 or go to an emergency room. Seek emergency care for an erection lasting more than 4 hours (priapism), chest pain, fainting, or sudden changes in vision or hearing.
- Tell the clinician who prescribed it, through your patient portal. They can adjust or stop your treatment.
- Tell us at info@stagmd.com with the subject line Side effect report. Include the medication, when you took it, and what happened. We pass every report to the prescribing clinician and to the dispensing pharmacy.
- You can also report directly to the FDA, independently of us, through MedWatch: the FDA Safety Information and Adverse Event Reporting Program, or by calling 1-800-FDA-1088. You do not need our permission and we do not need to be involved.
04Complaints
Send complaints about your order, your billing, or how you were treated to info@stagmd.com. Tell us what happened and what you want done about it. Complaints about clinical care are forwarded to the medical group responsible for your care, because we are not the ones who provided it.